Privacy Policy

Contact Details

Telephone: 07951775204

You can also reach us via our contact page.

What Information We Collect, Use, and Why

To provide services and goods, including delivery

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (processed securely via Stripe)
• Information relating to compliments or complaints

For the operation of customer accounts

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details

To comply with legal requirements

• Name
• Contact information
• Financial transaction information

For dealing with queries, complaints or claims

• Names and contact details
• Account information
• Purchase or service history
• Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Your data protection rights include:

• Right of access — you can ask us for copies of your personal information.
• Right to rectification — you can ask us to correct or delete inaccurate or incomplete information.
• Right to erasure — you can ask us to delete your personal information.
• Right to restriction of processing — you can ask us to limit how we use your information.
• Right to object — you can object to the processing of your personal data.
• Right to data portability — you can ask us to transfer your information to another organisation or to you.
• Right to withdraw consent — where we rely on consent, you can withdraw it at any time.

We must respond to any request within one month. To make a request, please contact us using the details at the top of this notice.

Our lawful bases

Providing services and goods: Contract — we collect information to enter into and carry out a contract with you.

Operation of customer accounts: Contract — account information is necessary to manage your relationship with us.

Complying with legal requirements: Legal obligation — we are required by law to retain certain financial and transaction records.

Dealing with queries, complaints or claims: Legitimate interests — we collect and use your information to handle customer queries, complaints, and claims in order to resolve issues and improve our service, without causing undue risk of harm to anyone.

Where We Get Personal Information From

Directly from you — when you create an account, place an order, or contact us.

How Long We Keep Information

• Order and financial records: 6 years, as required by HMRC.
• Account and profile data: kept for as long as your account is active, and deleted within 12 months of account closure upon request.
• Enquiries and correspondence: 2 years from the date of last contact.

Who We Share Information With

Data Processors

Stripe — Stripe processes payment card information on our behalf to handle secure online transactions and prevent fraud. Stripe's privacy policy is available at stripe.com/gb/privacy.

How to Complain

If you have any concerns about our use of your personal data, please contact us using the details at the top of this notice.

If you remain unhappy after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):

Helpline: 0303 123 1113

Website: ico.org.uk/make-a-complaint